Refund policy

Returns

We hope you love your KYNVELA piece. Please review all names, dates, birthstones, stone order, finish and chain length carefully before placing your order.

Personalized and made-to-order pieces are created from the details submitted with the order and are therefore final sale. They cannot be returned or exchanged because of a change of mind, an incorrect size selection or an error in personalization submitted by the customer.

Non-personalized, unused items may be eligible for return within 30 days of delivery. Items must be unworn, in their original condition and returned with their original packaging. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the personalization submitted with the order, contact us within 7 days of delivery. Include your order number and clear photographs of the item and packaging. After reviewing the claim, we may offer a replacement, remake or refund as appropriate.

Normal wear, accidental damage, improper care, scratches, tarnishing caused by moisture or chemicals and damage caused after delivery are not considered manufacturing defects.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed after the order has entered production or fulfillment.

Refunds

Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post the refund. Original shipping charges, if any, are not refundable unless the item was damaged, defective or incorrect.

For assistance, use the Contact Us page or email support@kynvela.com