Shipping policy

Where we ship

KYNVELA currently accepts orders for delivery within the United States. Additional countries may be added after international delivery performance has been verified.

Shipping cost

Standard shipping is complimentary for U.S. orders. Any optional expedited service, if offered at checkout, is charged at the displayed rate.

Delivery estimate

Most U.S. orders are estimated to arrive within 7–15 business days after the order is placed. This is an estimate rather than a guaranteed delivery date. Carrier delays, customs review, weather, incorrect addresses and peak-season volume can occasionally affect arrival.

Tracking

A tracking link is emailed after the order has been dispatched. Tracking scans can take up to 48 hours to appear after the label is created.

Address changes

Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs to be changed. We cannot guarantee an address change after an order has entered fulfillment or been dispatched.

Delayed, lost or returned parcels

If tracking has not updated for an extended period or a parcel appears lost, contact us so the shipment can be reviewed with the carrier. Orders returned because of an incorrect or incomplete address may require an additional shipping charge before they are sent again.

Damaged deliveries

If a parcel arrives visibly damaged, keep the item and all packaging and contact us within 7 days of delivery with clear photographs and the order number.

For assistance, use the Contact Us page or email support@kynvela.com